Sunday, February 15, 2009

'Don't call Qld cops in a hurry'

I know from my own experience that they quite often just don't come at all in response to calls

A NSW triple-zero [emergency] operator has accused his Queensland colleagues of providing a 'shocking' service after an attack victim's call went unanswered. The NSW operator recently received a call diverted from Queensland, where a woman said she was being assaulted.

In an email to the Queensland opposition, tabled in the Queensland parliament on Thursday, the operator said he listened to the panicked call for more than three minutes before it dropped out. He said he called the Queensland Police emergency call centre in Brisbane, but the phone rang for more than eight minutes without answer. "It is the running joke in our call centre that you wouldn't call Qld Police if you needed them in a hurry," he wrote. "This delay is also causing inconvenience for the rest of the nation when they call triple-zero as we are unable to answer their calls due to being on hold waiting for Qld Police to answer." He described the Queensland Police operators' service as "shocking" given that calls were supposed to be answered within four seconds.

Queensland Police Minister Judy Spence said the complaint would be investigated. "I have not had feedback from the police that there are particular problems with our triple-zero system. If they are feeling that then I encourage them to come and talk to me about it," Ms Spence told parliament.


No comments: